by Claire | May 1, 2022 | Strategy
Do you have systemised deliverables? Have you thought about how you deliver your service? Have you ever thought much about it? Does it feel like every project is custom? I find many service providers falling into the trap of believing all of their services are custom.... 
by Claire | Apr 5, 2022 | Business, Strategy
Not all decisions are created equal. Therefore, decision making is an important skill to master.There are easy decisions, difficult decisions, emotional decisions, I could go on…We spend so much of our days decision making that we don’t even notice most of the... 
by Claire | Feb 9, 2022 | Strategy
Sales are the lifeblood of your agency. But once you’ve nailed sales, it then becomes about delivery. To keep your business growing sustainably, you need to deliver an excellent service, but how can you scale a white-glove service without your costs spiralling?... 
by Claire | Jul 14, 2020 | Business, Innovation, Podcast
There is a point where we realize that many of the tasks we do daily are similar and repetitive, and would like to have an assistant to help us do this. Thanks to technology and artificial intelligence, we can now use chatbots to help us in our business and start to... 
by Claire | Jul 7, 2020 | Podcast, Strategy
When we are looking to grow our business, we implement many strategies and systems to find new ways to reach out to clients and potential clients. These new tools help us with many tasks but can also end up in making us spend more time and resources than necessary. In... 
by Claire | Jun 23, 2020 | Business, Podcast, Strategy
When your business starts to grow and scale there are many things that start to change, but how to keep consistent with what you offer to your clients during this process? In today’s episode, Claire will talk about how to build a solid system to offer a great customer... 
by Claire | Jun 16, 2020 | Business, Podcast, Strategy
Not only in the current times but always is a good moment to find new revenue streams. This could be scary sometimes, so on today’s episode, Claire will use her scientific background to help you see this process as a scientific experiment and replace the fear... 
by Claire | Jun 9, 2020 | Business, Podcast, Strategy
During the last years businesses were increasing their presence in the digital space, but now because of COVID-19 more are more businesses are facing the need to step into this space. In today’s episode, Claire will talk about what you can find already in the... 
by Claire | Jun 2, 2020 | Business, Podcast, Strategy
We already know what happened with all those new decade 2020 plans we had. But that doesn’t mean we should give up. How can go back to the roots and start growing again better and stronger? In today’s episode, Claire talks about her own experience with COVID-19... 
by Claire | Apr 7, 2020 | Innovation, Podcast, Strategy
Innovation ideas come from many places, and one of them is your customers! On today’s episode, Claire will share examples of how clients led companies to innovate and ideas on how to collect and analyse your customers’ data to find the places you can focus on your...